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HSCC: A place where best friends work.

At HSCC we're proud of our dynamic work environment and our dedicated and hard-working staff who bring great passion for animal welfare and compassion for the human companions to their daily work. Our population of animal residents changes almost every day; we're constantly seeing animals off as they head on to new homes and welcoming visitors who come our way for a variety of reasons. With an average of about 100 animals in our building on any given day, there's never a shortage of work to be done! Our workplace culture and philosophy are all about the team. You won't find any lone rangers or solo flyers here - we get our work done together, support one another, and fill the gaps when the gaps need filling. And we're here because we care - about animals, about our customers, about our communities, and about each other. We work together, share lunch together on most days, and, when time permits, play together too.

Our staffing needs change from time to time so, even if there are no positions open at the moment, please check back often. 

Customer Care Coordinator (Full Time, Non-Exempt)

POSITION Summary

The Customer Care Coordinator is primarily responsible for leading and coordinating all other lobby staff and volunteers to ensure an excellent customer experience for all visitors at the Humane Society of Chittenden County (HSCC). This includes ensuring the promotion and education to the public on our services, facilitating the completion of adoptions, responding to general inquiries, advising and coordinating lobby staff in regards to daily tasks, and overseeing adoption center volunteers. The Customer Care Coordinator will work directly with and report to the Shelter Director, and assist with tasks as requested.

Essential CUSTOMER CARE Functions

  • Provide quality customer service while actively promoting HSCC’s mission, services, programs and events, adhering to HSCC policies and guidelines, and providing a non-judgmental, positive atmosphere for visitors and callers
  • Make sure all shelter visitors are greeted in a friendly, courteous, and helpful manner, ensure proper sign-in and provide interested parties with the pertinent information related to their visit
  • Work with potential adopters to find an animal that meets their interests and lifestyles, introduce animals to visitors safely, and effectively communicate the animal’s history and traits
  • Open and close adoption center and ensure cleanliness and appearance for visitors
  • Return and answer phone calls and emails related to shelter programs and services
  • Schedule intake and adoption appointments
  • Educate visitors and callers about animal care issues
  • Accurately and thoroughly complete all database entries, adoption paperwork, and other related forms
  • Conduct animal adoption appointments in a comprehensive, educational, and supportive manner
  • Accurately process and provide receipts for payments, retail sales and donations
  • In collaboration with the Volunteer Coordinator and Shelter Director, assist adoption center volunteer training program, coordinate, assist, and direct volunteers as needed
  • Maintain supply of customer care related materials and other public resources
  • In collaboration with the Development and Communications Coordinator, assist with adoption promotions, special events, marketing and social media
  • Assist in the updating of available animals on the website and in-house displays
  • Act as Lobby Lead for all other lobby staff and volunteers
  • Assist with animal care (feeding, medicating, cleaning), as needed
  • Other duties as assigned

 Knowledge, Skills & Abilities

  • Exemplary customer service skills
  • Exceptional attention to detail and organizational skills
  • Ability to assess and analyze complex processes and procedures to ensure efficient and effective operations and make recommendations when needed
  • Ability to multi-task and to apply critical thinking to all areas of work
  • Advanced computer and phone literacy
  • Compassion for animals and people, and commitment to the mission, values, and goals of HSCC
  • Able to work well under pressure, in emotionally charged situations, and handle confrontation politely and professionally while finding a solution
  • Ability to positively interact with colleagues and community members with integrity and honesty throughout all facets of the position, maintaining confidentiality at all times
  • Ability to lead lobby staff and volunteers and prioritize and deligate tasks as needed
  • Willingness and ability to do moderate to heavy physical labor in relation to cleaning our facility and handling animals; ability to bend, twist, and lift at least 50 lbs. repeatedly throughout the course of a day
  • Willingness to work as a team member, pitch in as needed, and have fun
  • Weekend and holiday work is required

Interested applicants should send a resume and letter of interest to Brent Householder, Director of Finance & Administration, at brenth@hsccvt.org

Animal & Customer Care (Full Time, Non-Exempt)

POSITION Summary

HSCC’s Animal & Customer Care staff (ACC) are responsible for two distinct but related sets of tasks: the daily care and cleaning of animals and their enclosures and providing an excellent customer experience. On average, there are 100 animals to care for each day, each having arrived under different, and often stressful, circumstances. HSCC strives to provide a healthy, comfortable space, which will allow cats, dogs and small animals to adjust to their new environment. Staff are expected to perform daily duties in accordance with set protocols to keep themselves, the animals, fellow staff members, visitors, and volunteers safe. We are looking for someone with compassion for animals and people, and a commitment to the mission, values, and goals of HSCC. This position requires mature customer service skills and attention to detail.

Essential ANIMAL CARE Functions

  • Safely and comfortably handling a variety of domestic animals
  • Cleaning and disinfecting animal rooms, cages, supplies (working with disinfectant, bleach, and other cleaners)
  • Feeding and administering medications to animals
  • Sorting and folding laundry, as well as operating commercial washers and dryers
  • Sweeping, mopping, and vacuuming throughout facility
  • Spending time with animals to provide comfort, assess behavior, and help ease stress
  • Recording animals’ wellness, health and behavioral status on a daily basis; providing behavioral feedback to the management team
  • Maintaining accurate, up-to-date location, status, medication, and feeding records for animals
  • Learning and taking direction from contracted dog trainer, implement learned skills in the daily care and management of dogs
  • Cleaning and maintaining dog play yards outside
  • Performing animal intakes, entering records into ShelterLuv database and providing support to members of the public who are relinquishing animals
  • Other responsibilities as directed

Essential CUSTOMER CARE Functions

  • Greeting all shelter visitors in a friendly, courteous, and helpful manner, ensuring proper sign-in and providing interested parties with the pertinent information related to their visit
  • Working with potential adopters to find a pet that is right for them, introducing animals to visitors safely and effectively communicating what we know about the animal’s medical and behavioral history and needs
  • Ensuring facility cleanliness and appearance for visitors
  • Returning and answering phone calls and emails related to shelter programs and services
  • Scheduling and confirming intake appointments; conducting adoption appointments in a comprehensive, educational and supportive manner
  • Educating visitors and callers about animal care issues
  • Accurately processing and documenting donations, fees, and sales
  • Assist and direct volunteers, as needed
  • Maintain supply of adoption-related materials and other public resources
  • Assist with adoption promotions, special events and marketing materials
  • Other duties as assigned

Knowledge, Skills & Abilities

  • Polite, professional and helpful personality is essential
  • Adept and flexible multi-tasking abilities as well as excellent attention to detail
  • Comfortable receiving direction and guidance
  • Mature, friendly, and outgoing personality and a commitment to superior animal care
  • Ability to work well under pressure and in intense and emotional situations on a daily basis
  • Excellent written, computer, and verbal communication skills
  • Interest in animals and commitment to animal welfare
  • Integrity and honesty in dealing with all facets of position
  • Willingness and ability to do moderate to heavy physical labor in relation to cleaning our facility and handling animals
  • Ability to bend, twist, and lift at least 50 lbs. repeatedly throughout the course of a day
  • Weekend and holiday work is required
  • Willingness to work as a team member, pitch in as needed, and have fun!

Required Education and Experience:

  • High School Diploma (required), Associate’s Degree (preferred)
  • 1-2 years customer service experience

Interested applicants should send a resume and letter of interest to Brent Householder, Director of Finance & Administration, at brenth@hsccvt.org

The Humane Society of Chittenden County  is an equal opportunity employer. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law. We believe that marginalized groups - including people of color, women, and LGBTQ+ - must be centered in the work we do. Hence, we strongly encourage applications from people with these identities or who are members of other marginalized communities.