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HSCC: A place where best friends work.

At HSCC we're proud of our dynamic work environment and our dedicated and hard-working staff who bring great passion for animal welfare and compassion for the human companions to their daily work. Our population of animal residents changes almost every day; we're constantly seeing animals off as they head on to new homes and welcoming visitors who come our way for a variety of reasons. With an average of about 100 animals in our building on any given day, there's never a shortage of work to be done! Our workplace culture and philosophy are all about the team. You won't find any lone rangers or solo flyers here - we get our work done together, support one another, and fill the gaps when the gaps need filling. And we're here because we care - about animals, about our customers, about our communities, and about each other. We work together, share lunch together on most days, and, when time permits, play together too.

Our staffing needs change from time to time so, even if there are no positions open at the moment, please check back often. 

Animal care assistant: full time; non-exempt ($14.00-$15.00 per hour)

POSITION Summary

The Animal Care Assistant (ACA) is responsible for providing support to the Animal Care Manager (ACM). This includes, but is not limited to, administrative work, daily animal care tasks, and program assistance. The Animal Care Assistant will work directly with and report to the ACM, and will work closely with the Animal and Customer Care staff.

Essential Functions

  • Assist with daily animal care administrative tasks
  • Coordinate the Small Animal Program; including tracking and maintaining all small animal care supplies, reviewing intake requests and scheduling relinguishments as space allows.
  • Prepare appropriate enclosures for animals, including cleaning and disinfecting rooms, cages, and other spaces (includes use of disinfectant and other chemicals) and update tracking
  • Support HSCC’s animal transport program including administrative work, packing crates, preparing animal spaces, occasional transport of animals from drop off location, and the receiving of and settling into kennel spaces of new transport animal arrivals
  • Support HSCC’s foster program, including communicating with foster volunteers, data entry into the shelter’s animal tracking database (ShelterLuv ), packing supplies, finalizing paperwork, and coordinating the pick up/drop off of animals.
  • Assist with HSCC’s Surrender Prevention programs (Spay the Mom, Good Neighbor Program, Free Food Shelf, Community Outreach Team) including performing animal intakes, entering database records, providing support to members of the public, and organizing and/or preparing supplies to be made available to the public
  • Respond to inquiries from the public (via phone, email, or in-person) and/or direct inquiries to the appropriate staff member for follow up
  • Schedule animal intakes, obtain veterinary records, gather information regarding the animal(s) medical and behavioral history, conduct intake appointments, and/or assist with medical check-ins as needed
  • Assist with behavioral evaluations and development of handling protocols and follow-up plans for animals as needed
  • Maintain the  inventory and organization of animal care supplies and donations
  • Prepare files and make animals available for adoption including data entry, behavioral writeups, and creating website content
  • Return and answer phone calls and emails related to HSCC programs and services while providing quality customer service and educating about animal care issues without judgement
  • Assist with check-in or medical care for animals as needed
  • Other duties as assigned

Knowledge, Skills & Abilities

  • Polite, professional and helpful personality is essential
  • Demonstrated multi-tasking abilities and excellent attention to detail
  • Advanced computer and phone literacy required
  • Ability to take direction, follow protocols, and communicate (written & verbal) effectively
  • Willingness and ability to do moderate to heavy physical labor in relation to cleaning the facility, animal space prep work, and animal handling; ability to bend, twist, and lift at least 50 lbs. repeatedly throughout the course of a day
  • Ability to work well under pressure and in intense and emotional situations while maintaining confidentiality and with integrity
  • Interest in animal sheltering and animal welfare; compassion for both animals and people, and a commitment to the mission, values, and goals of HSCC
  • Weekend and holiday work required, some scheduling flexibility required to accommodate special events, transport arrivals, etc. (with advance notice)
  • Comfort working with challenging animals with support and training
  • Must have a valid driver’s license and willing to drive multiple hours, as needed

 REQUIRED EDUCATION & EXPERIENCE

  • High School Diploma (required), Associate’s Degree (preferred)
  • 1-2 years professional experience required

To apply for this position, please send your resume and cover letter to Brent Householder, Director of Finance & Administration, at BrentH@hsccvt.org.

Animal & Customer Care: Full Time;Non-Exempt ($14.00-$15.00 Per Hour)

POSITION Summary

HSCC’s Animal & Customer Care staff (ACC) are responsible for two distinct but related sets of tasks: the daily care and cleaning of animals and their enclosures and providing an excellent customer experience. On average, there are 100 animals to care for each day, each having arrived under different, and often stressful, circumstances. HSCC strives to provide a healthy, comfortable space, which will allow cats, dogs and small animals to adjust to their new environment. Staff are expected to perform daily duties in accordance with set protocols to keep themselves, the animals, fellow staff members, visitors, and volunteers safe. We are looking for someone with compassion for animals and people, and a commitment to the mission, values, and goals of HSCC. This position requires mature customer service skills and attention to detail.

Essential ANIMAL CARE Functions

  • Safely and comfortably handling a variety of domestic animals
  • Cleaning and disinfecting animal rooms, cages, supplies (working with disinfectant, bleach, and other cleaners)
  • Feeding and administering medications to animals
  • Sorting and folding laundry, as well as operating commercial washers and dryers
  • Sweeping, mopping, and vacuuming throughout facility
  • Spending time with animals to provide comfort, assess behavior, and help ease stress
  • Recording animals’ wellness, health and behavioral status on a daily basis; providing behavioral feedback to the management team
  • Maintaining accurate, up-to-date location, status, medication, and feeding records for animals
  • Learning and taking direction from contracted dog trainer, implement learned skills in the daily care and management of dogs
  • Cleaning and maintaining dog play yards outside
  • Performing animal intakes, entering records into ShelterLuv database and providing support to members of the public who are relinquishing animals
  • Other responsibilities as directed

Essential CUSTOMER CARE Functions

  • Greeting all shelter visitors in a friendly, courteous, and helpful manner, ensuring proper sign-in and providing interested parties with the pertinent information related to their visit
  • Working with potential adopters to find a pet that is right for them, introducing animals to visitors safely and effectively communicating what we know about the animal’s medical and behavioral history and needs
  • Ensuring facility cleanliness and appearance for visitors
  • Returning and answering phone calls and emails related to shelter programs and services
  • Scheduling and confirming intake appointments; conducting adoption appointments in a comprehensive, educational and supportive manner
  • Educating visitors and callers about animal care issues
  • Accurately processing and documenting donations, fees, and sales
  • Assist and direct volunteers, as needed
  • Maintain supply of adoption-related materials and other public resources
  • Assist with adoption promotions, special events and marketing materials
  • Other duties as assigned

Knowledge, Skills & Abilities

  • Polite, professional and helpful personality is essential
  • Adept and flexible multi-tasking abilities as well as excellent attention to detail
  • Comfortable receiving direction and guidance
  • Mature, friendly, and outgoing personality and a commitment to superior animal care
  • Ability to work well under pressure and in intense and emotional situations on a daily basis
  • Excellent written, computer, and verbal communication skills
  • Interest in animals and commitment to animal welfare
  • Integrity and honesty in dealing with all facets of position
  • Willingness and ability to do moderate to heavy physical labor in relation to cleaning our facility and handling animals
  • Ability to bend, twist, and lift at least 50 lbs. repeatedly throughout the course of a day
  • Weekend and holiday work is required
  • Willingness to work as a team member, pitch in as needed, and have fun!

Required Education and Experience:

  • High School Diploma (required), Associate’s Degree (preferred)
  • 1-2 years customer service experience

To apply for this position, please send your resume and cover letter to Brent Householder, Director of Finance & Administration, at BrentH@hsccvt.org.

The Humane Society of Chittenden County  is an equal opportunity employer. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law. We believe that marginalized groups - including people of color, women, and LGBTQ+ - must be centered in the work we do. Hence, we strongly encourage applications from people with these identities or who are members of other marginalized communities.