Menu

A place where best friends work.

At HSCC we're proud of our dynamic work environment and our dedicated and hard-working staff who bring great passion for animal welfare and compassion for the human companions to their daily work. Our population of animal residents changes almost every day; we're constantly seeing animals off as they head on to new homes and welcoming visitors who come our way for a variety of reasons. With an average of about 100 animals in our building on any given day, there's never a shortage of work to be done! Our workplace culture and philosophy are all about the team. You won't find any lone rangers or solo flyers here - we get our work done together, support one another, and fill the gaps when the gaps need filling. And we're here because we care - about animals, about our customers, about our communities, and about each other. We work together, share lunch together on most days, and, when time permits, play together too.

Our staffing needs change from time to time so, even if there are no positions open at the moment, please check back often. 

Animal & Customer Care (Full-Time, Non-Exempt)

HSCC’s Animal & Customer Care staff (ACC) are responsible for two distinct but related sets of tasks: the daily care and cleaning of animals and their enclosures and providing an excellent customer experience. On average, there are 100 animals to care for each day, each having arrived under different, and often stressful, circumstances. HSCC strives to provide a healthy, comfortable space, which will allow cats, dogs and small animals to adjust to their new environment. Staff are expected to perform daily duties in accordance with set protocols to keep themselves, the animals, fellow staff members, visitors, and volunteers safe. We are looking for someone with compassion for animals and people, and a commitment to the mission, values, and goals of HSCC. This position requires mature customer service skills and attention to detail.

Essential ANIMAL CARE Functions

  • Safely and comfortably handling a variety of domestic animals
  • Cleaning and disinfecting animal rooms, cages, supplies (working with disinfectant, bleach, and other cleaners)
  • Feeding and administering medications to animals
  • Sorting and folding laundry, as well as operating commercial washers and dryers
  • Sweeping, mopping, and vacuuming throughout facility
  • Spending time with animals to provide comfort and help ease stress; provide behavioral feedback to the management team
  • Learning and taking direction from contracted dog trainer, implement learned skills in the daily care and management of dogs
  • Cleaning and maintaining dog play yards outside
  • Performing animal intakes, entering records into PetPoint database and providing support to members of the public who are relinquishing animals
  • Other responsibilities as directed

Essential CUSTOMER CARE Functions

  • Greeting all shelter visitors in a friendly, courteous, and helpful manner, ensuring proper sign-in and providing interested parties with the pertinent information related to their visit
  • Working with potential adopters to find a pet that is right for them, introducing animals to visitors safely and effectively communicating what we know about the animal’s medical and behavioral history and needs
  • Ensuring facility cleanliness and appearance for visitors
  • Returning and answering phone calls and emails related to shelter programs and services
  • Scheduling and confirming intake appointments; conducting adoption appointments in a comprehensive, educational and supportive manner
  • Educating visitors and callers about animal care issues
  • Accurately processing and documenting donations, fees, and sales
  • Assist and direct volunteers, as needed
  • Maintain supply of adoption-related materials and other public resources
  • Assist with adoption promotions, special events and marketing materials
  • Other duties as assigned

Knowledge, Skills & Abilities

  • Polite, professional and helpful personality is essential
  • Adept and flexible multi-tasking abilities as well as excellent attention to detail
  • Comfortable receiving direction and guidance
  • Mature, friendly, and outgoing personality and a commitment to superior animal care
  • Ability to work well under pressure and in intense and emotional situations on a daily basis
  • Excellent written, computer, and verbal communication skills
  • Interest in animals and commitment to animal welfare
  • Integrity and honesty in dealing with all facets of position
  • Willingness and ability to do moderate to heavy physical labor in relation to cleaning our facility and handling animals
  • Ability to bend, twist, and lift at least 50 lbs. repeatedly throughout the course of a day
  • Weekend and holiday work is required
  • Willingness to work as a team member, pitch in as needed, and have fun!

Required Education and Experience:

  • High School Diploma (required), Associate’s Degree (preferred)
  • 1-2 years customer service experience
Qualified applicants should EMAIL a resume and cover letter stating their interest in this role to brent householder at BRENTH@HSCCVT.ORG

Customer Care Staff (Part Time, Non-Exempt)

HSCC’s Customer Care staff are responsible for providing an excellent customer experience. Daily responsibilities consist of greeting and assisting all visitors to the shelter, guiding the public through the relinquishment process, educating the community about HSCC programs and services, and working with prospective adopters through the matchmaking process (including communicating information about animal and medical care and behavior, completing required forms, and entering data into HSCC’s animal database). The Customer Care Staff member will work directly with and report to the Customer Care Manager and assist with tasks as requested. We are looking for someone with compassion for animals and people, and a commitment to the mission, values, and goals of HSCC. This position requires mature customer service skills and attention to detail.

Essential CUSTOMER CARE Functions

  • Providing quality customer service while actively promoting HSCC’s mission, and providing a non-judgmental, positive atmosphere for visitors and callers
  • Greeting all shelter visitors in a friendly, courteous, and helpful manner, ensuring proper sign-in and providing interested parties with the pertinent information related to their visit
  • Working with potential adopters to find a pet that is right for them, introducing animals to visitors safely and effectively communicating what we know about the animal’s medical and behavioral history and needs
  • Returning and answering phone calls and emails related to shelter programs and services
  • Scheduling, confirming and conducting adoption and intake appointments in a comprehensive, educational and supportive manner
  • Educating visitors and callers about animal care issues
  • Accurately completing database entries, animal and person records, adoption paperwork, and related forms
  • Accurately processing and documenting donations, fees, and sales
  • Safely and comfortably handling a variety of domestic companion animals
  • Ensuring facility cleanliness and appearance for visitors
  • Accepting, sorting, organizing, and displaying merchandise for retail sales
  • Assist with adoption promotions, special events and marketing materials
  • Greeting, assisting, and training volunteers as needed
  • Other duties as assigned

Knowledge, Skills & Abilities

  • Polite, professional and helpful personality essential
  • Adept and flexible multi-tasking abilities as well as excellent attention to detail
  • Comfortable receiving direction and guidance
  • Mature, friendly, and outgoing personality and a commitment to superior customer care
  • Ability to work well under pressure and in intense and emotional situations on a daily basis
  • Excellent written, computer, and verbal communication skills
  • Integrity and honesty in dealing with all facets of position
  • Willingness and ability to do moderate to heavy physical labor in relation to cleaning our facility and handling animals, including bending/twisting and lifting a minimum of 50 pounds throughout the day
  • Weekend and holiday work is required
  • Willingness to: work as a team member, pitch in as needed, and have fun!

Required Education and Experience:

  • High School Diploma (required), Associate’s Degree (preferred)
  • 1-2 years customer service experience
QUALIFIED APPLICANTS SHOULD EMAIL A RESUME, COVER LETTER, AND THREE PROFESSIONAL REFERENCES TO BRENT HOUSEHOLDER AT BRENTH@HSCCVT.ORG

MEDICAL ASSISTANT  (UNPAID INTERNSHIP)  

The Medical Assistant will serve as support to the Medical Care Manager in meeting the health care needs of HSCC’s animals (cats, dogs and small animals), and will learn skills essential for pursuing a career in animal care or veterinary medicine. The internship will involve daily animal care and cleaning, animal handling and restraint, administering vaccines and treatments, helping to draw blood, giving medication, providing transportation to and from local veterinary hospitals, data entry, and communicating effectively with the staff on individual animals’ health care issues and concerns.  Proper training and protective equipment will be supplied. Interns will be required to handle potential fractious animals for examination and procedures, handle cleaning chemicals such as bleach on a regular basis, and lift up to 50 lbs. Special projects required for college credit can be accommodated.

Essential Functions

  • Assist with restraint and examination of animals upon intake to evaluate overall health status
  • Perform safe, humane handling of all animals making every effort to minimize stress
  • Administer vaccines and oral medications daily
  • Assist with medical procedures/tests such as blood draws, urine collection, fecal testing, etc.
  • Accurately maintain and organize animal medical files and assist with computer data entry
  • Perform routine tasks such as feeding and cleaning/disinfecting animal cages and supplies
  • Assist with med room inventory and filling medications
  • Assist with scheduling and transportation for spay/neuter, veterinary, and grooming appointments
  • Other duties as assigned

Knowledge, Skills & Abilities

  • Desire to learn about companion animal health, veterinary medicine, and proper animal handling skills
  • Interest in animal sheltering and animal welfare
  • Experience in a veterinary hospital or animal welfare organization, and/or coursework in a related field of study
  • Excellent time management skills with the ability to multi-task
  • Ability to take direction, follow protocols, and communicate (written & verbal) effectively
  • Upbeat, friendly, and outgoing personality with a commitment to superior animal care
  • Ability to work well under pressure and in intense and emotional situations on a daily basis
  • Willingness to: work as a team member, pitch in as needed, and have fun
  • Ability to commit to 10 hours/week minimum, and be on-time and reliable
medical assistant applicants should EMAIL heather klaff, MEDICAL CARE MANAGER, at heatherk@HSCCVT.org